Silverback Publishing sells our products to you subject to the conditions set out on this page. Silverback Publishing is a trading name for Silverback Internet Services Limited who also owns the registered trademark.

Conditions of Use

Please read these conditions carefully before using Silverback Publishing Services. By using Silverback Publishing Services, you signify your agreement to be bound by these conditions. We offer a wide range of services, and sometimes additional terms may apply. When you use an Silverback Publishing Service (for example Your Profile or Silverback Publishing applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that Silverback Publishing Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

1. PRIVACY

Please review our Privacy Notice and Cookies & Internet Advertising Policy, which also govern your use of Silverback Publishing Services, to understand our practices.

2. ELECTRONIC COMMUNICATIONS

When you use any Silverback Publishing Service or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

3. COPYRIGHT, AUTHORS' RIGHTS AND DATABASE RIGHTS

All content included in or made available through any Silverback Publishing Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Silverback Publishing or its content suppliers and is protected by English copyright, authors' rights and database right laws.

The compilation of all content included in or made available through any Silverback Publishing Service is the exclusive property of Silverback Publishing and is protected by English copyright and database right laws.

You may not extract and/or re-utilise parts of the content of any Silverback Publishing Service without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any Silverback Publishing Service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Silverback Publishing Service (e.g. our prices and product listings) without our express written consent.

4. TRADEMARKS

Silverback Publishing is a trademark of Silverback Internet Services Ltd. In addition graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Silverback Publishing Service are trademarks or trade dress of Silverback Publishing. Silverback Publishing's trademarks and trade dress may not be used in connection with any product or service that is not Silverback Publishing's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Silverback Publishing. All other trademarks not owned by Silverback Publishing that appear in any Silverback Publishing Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Silverback Publishing.

5. LICENCE AND ACCESS

Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Silverback Publishing or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Silverback Publishing Services. This licence does not include any resale or commercial use of any Silverback Publishing Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Silverback Publishing Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Silverback Publishing or its licensors, suppliers, publishers, rights holders, or other content providers. No Silverback Publishing Service, nor any part of any Silverback Publishing Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Silverback Publishing without our express written consent. You may not use any meta tags or any other "hidden text" utilising Silverback Publishing's name without our express written consent.

You may not misuse the Silverback Publishing Services. You may use the Silverback Publishing Services only as permitted by law. The licences granted by Silverback Publishing terminate if you do not comply with these Conditions of Use or any Service Terms.

6. YOUR ACCOUNT

If you use any Silverback Publishing Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and devices, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the Your Account area of the website.

You must not use any Silverback Publishing Service: (i) in any way that causes, or is likely to cause, any Silverback Publishing Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

7. REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

Visitors may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not, in the absence of a valid Notice via our contact form, the obligation) to remove or edit such content. If you believe that any content on or advertised for sale on any Silverback Publishing Service contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information on any Silverback Publishing Service, please notify us by completing and submitting the appropriate Notice via our contact form and we will respond.

If you post content or submit material, and unless we indicate otherwise, you grant: (a) Silverback Publishing a non-exclusive, royalty-free and fully sublicensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) Silverback Publishing, its sublicensees and transferees the right to use the name that you submit in connection with such content, if they choose. No moral rights are assigned under this provision.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. To the extent permitted by law, you agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Silverback Publishing including the execution of deeds and documents, at our request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is posted: (i) the content and material is accurate; and (ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Silverback Publishing for all claims brought by a third party against Silverback Publishing arising out of or in connection with the content and material you supply except to the extent that any liability arises from our failure to properly remove the content when it is notified of the illegal nature of the content (Notice via our contact form) arising out of or on the grounds of, or originating from the content that you have communicated to us.

8. INTELLECTUAL PROPERTY CLAIMS

Silverback Publishing respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow our Notice and Procedure for Making Claims of Right Infringements below.

9. SILVERBACK PUBLISHING SOFTWARE TERMS

In addition to these Conditions of Use, the terms found below (additional terms) apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Silverback Publishing Services (the "Silverback Publishing Software").

10. OUR LIABILITY

We will do our utmost to ensure that availability of the Silverback Publishing Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Silverback Publishing Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Silverback Publishing will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Silverback Publishing Services.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

11. APPLICABLE LAW

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

If you would like to bring a matter to our attention, please contact us.

12. ALTERATIONS TO SERVICE OR AMENDMENTS TO THE CONDITIONS OF USE

We reserve the right to make changes to any Silverback Publishing Services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the Silverback Publishing Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

13. WAIVER

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

14. CHILDREN

We do not sell products for purchase by children. If you are under 18 you may use the Silverback Publishing Services only with the involvement of a parent or guardian.

15. OUR CONTACT DETAILS

This website is owned and maintained by Silverback Internet Services Ltd.

For Silverback Publishing:

Silverback Publishing, Woodbine Cottage, Beech Way, Bream, GL15 6NB, UK

For Silverback Internet Services Ltd:

Silverback Internet Services Ltd, Kings Parade
, Lower Coombe Street
, Croydon CR0 1AA

16. NOTICE AND PROCEDURE FOR MAKING CLAIMS OF RIGHT INFRINGEMENTS

If you believe that your rights are being infringed, you may fill out and submit the Notice via our contact form. We respond expeditiously to rights owners and their agents who complete and submit the Notice via our contact form to communicate concerns about any alleged infringement.

Upon receipt of a Notice via our contact form we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in submitting a Notice via our contact form, you grant to Silverback Publishing the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Notice Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Silverback Publishing for all claims brought by a third party against Silverback Publishing arising out of or in connection with the submission of a Notice via our contact form.

ISBN-13, Defined: "ISBN-13" stands for International Standard Book Number and is a thirteen (13) digit identifier that can be found on book listings under Product Details.

Important Warning: giving false, misleading or inaccurate information in the Notice via our contact form to Silverback Publishing may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

17. NOTICE AND PROCEDURE FOR NOTIFYING SILVERBACK PUBLISHING OF DEFAMATORY CONTENT

We operate on a "notice and action" basis. If you believe that any content on, or within a product advertised for sale on, the Silverback Publishing website contains a defamatory statement, please notify Silverback Publishing immediately by completing and submitting Notice via our contact form.

Alternatively, send it by post to:

Defamation Notices, Silverback Publishing, Woodbine Cottage, Beech Way, Bream, GL15 6NB, UK

Important Warning: giving false, misleading or inaccurate information in the Notice via our contact form to Silverback Publishing of Defamatory Content on Silverback Publishing may result in civil and criminal liability.

ADDITIONAL SILVERBACK PUBLISHING SOFTWARE TERMS

1. Use of the Silverback Publishing Software. You may use Silverback Publishing Software solely for purposes of enabling you to use and enjoy the Silverback Publishing Services as provided by Silverback Publishing, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the Silverback Publishing Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Silverback Publishing Software or otherwise assign any rights to the Silverback Publishing Software in whole or in part. You may not use the Silverback Publishing Software for any illegal purpose. We may cease providing any Silverback Publishing Software and we may terminate your right to use any Silverback Publishing Software at any time. Your rights to use the Silverback Publishing Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain Silverback Publishing Software that are specifically identified in related documentation may apply to that Silverback Publishing Software (or software incorporated with the Silverback Publishing Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Silverback Publishing Service is the property of Silverback Publishing or its software suppliers and protected by English and international copyright laws.
2. Use of Third Party Services. When you use the Silverback Publishing Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.
3. No Reverse Engineering. Unless explicitly permitted under applicable mandatory law, you may not, and you will not encourage, assist or authorise any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Silverback Publishing Software, whether in whole or in part, or create any derivative works from or of the Silverback Publishing Software.
4. Updates. In order to keep the Silverback Publishing Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

Conditions of Sale

These Conditions of Sale govern the sale of products by Silverback Publishing to you. We offer a wide range of services, and sometimes additional terms may apply. When you use an Silverback Publishing Service (for example Your Profile or Silverback Publishing applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that Silverback Publishing Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

Please read these conditions carefully before placing an order with Silverback Publishing. By placing an order with Silverback Publishing, you signify your agreement to be bound by these conditions.

1. OUR CONTRACT

Your order is an offer to Silverback Publishing to buy the product(s) in your order. When you place an order to purchase a product from Silverback Publishing, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation"). The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail or post a message on the Message Centre of the website confirming to you that we've dispatched the product to you (the "Dispatch Confirmation"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation. Your contract is with Silverback Publishing. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product. This right to cancel does not apply to certain categories of products and services, including digital products or software which are not supplied in a physical format (e.g. on a CD or DVD), once download or use (whichever is earlier) has begun.

You consent to receive sales invoices electronically. Electronic invoices will be made available by email once your order is processed. You can contact us to request a duplicate invoice via our contact form.

2. RIGHT OF CANCELLATION UP TO 14 DAYS, EXCEPTIONS TO CANCELLATION AND OUR VOLUNTARY RETURNS GUARANTEE

STATUTORY RIGHT

Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).

You must inform us (Silverback Publishing, Woodbine Cottage, Beech Way, Bream, GL15 6NB, UK) of your decision to cancel your order. You may submit your request using our contact form. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item in accordance with our returns policy.

For additional information on the scope, content and instructions for the exercise, please contact us.

EFFECTS OF CANCELLATION

We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Note that you must send back the goods by following the instructions in accordance with our returns policy no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to:

• the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
• the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
• the supply of goods made to your specifications or clearly personalized;
• the supply of goods which may deteriorate or expire rapidly;
• a service if Silverback Publishing has fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
• the supply of digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
• the delivery of newspapers, journals or magazines with the exception of subscription contracts;

OUR VOLUNTARY RETURNS GUARANTEE

Without prejudice to your statutory rights, Silverback Publishing provides you with the following voluntary returns guarantee:

All products from the Silverback Publishing sites can be returned within 30 days of receipt of the products to Silverback Publishing if the products are complete and are in an unused and undamaged condition. For shrink-wrapped and/or sealed data media (for example CDs, audio cassettes, VHS videos, DVDs, PC and video games and software) this means that we only take back the products in the unopened shrink wrap film or with an undamaged seal unless the product is faulty in which case it can be returned in accordance with your statutory rights. The products are to be returned in accordance with our returns policy. This voluntary returns guarantee does not apply to digital products or software which are not supplied on a tangible medium (e.g. on a CD or DVD).

If you return products according to this voluntary returns guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Likewise, the transport risk and return costs are borne by you. This returns guarantee does not affect your statutory rights and therefore does not affect your right of cancellation as described above.

Details on returning and examples can be found on our Returns Policy page.

3. PRICING AND AVAILABILITY

All prices are inclusive of legally applicable VAT.

We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

4. PRODUCT INFORMATION

While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website.

5. CUSTOMS

When ordering products from Silverback Publishing for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Silverback Publishing, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information see our Customs Information page.

6. OUR LIABILITY

Silverback Publishing and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

7. APPLICABLE LAW

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

If you would like to bring a matter to our attention, please contact us.

8. AMENDMENTS TO THE CONDITIONS OF SALE

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

9. WAIVER

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

10. CHILDREN

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only use Silverback Publishing with the involvement of a parent or guardian.

11. OUR CONTACT DETAILS

This website is owned and maintained by Silverback Internet Services Ltd.

For Silverback Publishing:

Silverback Publishing, Woodbine Cottage, Beech Way, Bream, GL15 6NB, UK

For Silverback Internet Services Ltd:

Silverback Internet Services Ltd, Kings Parade, 
Lower Coombe Street
, Croydon CR0 1AA