Last updated: 15/06/2017
Any additional charges for customs clearance must be borne by you. We have no control over these charges and can't predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Silverback Publishing, you're considered the importer of record and must comply with all laws and regulations of the country in which you're receiving the goods.
Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a parcel. As the importer of record, you may be required to provide the recipient's identification number such as a Unique Identification Number, CPF, or Tax ID. If you are contacted by Customs and need help with this please contact us.
Generally, customs forms for international parcels will list the value of the contents of your order by product type. For instance, orders containing CDs, videos, books and software will generally be listed like this:
Your privacy is important to us and we know you care about how information about your order is used and shared. We'd like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
We may also provide certain order, delivery and product information, such as titles, to our international carriers and such information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.